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Training and support that keeps automation working
Automation only pays back if your team understands it and it keeps up with your business. We train your people, document what was built and stay on hand after go-live.
// what's included
Support that lasts beyond go-live
Hands-on training
Training on your own flows and files, not generic demos, for operators and the people who maintain the system.
Clear documentation
What each flow and profile does, why it does it, and how to change it safely.
Ongoing support
Help when something changes, breaks or needs extending, remotely or on site.
Health checks
Periodic reviews of flows, profiles and licences, so small problems are fixed before they stop production.
Licences and maintenance
Renewals and upgrades for callas software, handled by people who know how it is used in your workflow.
Knowledge capture
Turning what your experienced staff know into documented rules, so it stays when people move on.
// how it works
How we hand over
Agree the roles
We work out who needs to operate, who needs to maintain and who needs to understand the system.
Train on live work
Training uses your real jobs and files, so it sticks.
Document
Everything built is written up in plain English and kept with your team.
Support and review
We stay on hand and review the setup as your business changes.
// is this you?
Signs you need better support
- 01Only one person understands your Switch flows
- 02There are flows nobody dares to change
- 03Whoever installed the system has moved on
- 04Your software maintenance has lapsed
- 05New staff learn by watching someone else, with nothing written down
// questions
Straight answers
Can you support flows someone else built?
Yes. We regularly take over existing Switch flows and pdfToolbox or PitStop setups, document them and make them maintainable.
Do you support customers remotely?
Yes. Most support is remote, with on-site visits when they genuinely help.
How do support arrangements work?
It depends on your setup and how much help you want. Use the form below and we will talk it through with you.
Keep your automation delivering.
Tell us what you have and where you need help. We will be in touch within one working day.